Shipping policy
Last updated: October 2025
Thank you for shopping with Samantha Lentini. Please read this Shipping Policy carefully to understand how your order will be processed and delivered.
1. Made-to-Order Artwork
All artworks and prints sold online are made to order.
Orders may take up to 3 weeks to be produced and dispatched.
Once your order is ready for shipping, you will receive a confirmation email with tracking details where available.
2. Packaging
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Unframed prints are carefully rolled and sent in a protective mailing tube.
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Framed prints and original artworks are packaged securely to prevent damage during transit.
3. Shipping Locations
We ship within Australia and internationally.
Shipping costs are calculated at checkout and will vary based on destination and delivery method.
4. Customs, Duties, and Taxes
International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Please check with your local customs office before ordering.
5. Delivery Times
Delivery times depend on your location and the shipping method chosen:
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Domestic (Australia): typically 5–10 business days after dispatch.
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International: typically 7–21 business days after dispatch, depending on your country and customs processing.
Please note that these are estimates only and delays can occur due to postal or courier services, customs, or other unforeseen circumstances.
6. Tracking
Where available, tracking information will be provided once your order has been dispatched.
You are responsible for ensuring your delivery address is correct at the time of purchase.
7. Contact
For questions about your order or shipping, please contact:
Email: samanthalentini-art@hotmail.com
Website: www.artbysl.com.au
Business name: Samantha Lentini
Location: Victoria, Australia