Refund policy
Returns & Refunds Policy
Thank you for shopping with Samantha Lentini. Every artwork and print is handled with care and attention, and we want you to love your purchase. Please read the policy below carefully before placing your order.
1. All Sales Are Final
All online sales made through this website are considered final purchases.
We do not offer refunds, returns, or exchanges for change of mind, incorrect size selection, or personal preference.
Please review all product details and images carefully before placing your order.
2. Damaged or Faulty Items
In the rare event that your order arrives damaged or faulty, please contact us within 7 days of delivery at [your email address] with the following:
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Your order number
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Photos clearly showing the damage or issue
We will review your claim and, if approved, arrange a replacement or refund depending on product availability and the nature of the damage.
Please note:
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Slight colour or texture variations between screen display and actual artwork or print are normal and not considered faults.
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Claims made after 7 days of delivery may not be accepted.
3. Packaging and Shipping
All artworks and prints are carefully packaged for safe delivery.
Once your order has been shipped, Samantha Lentini is not responsible for delays, lost parcels, or damage caused by postal or courier services.
We recommend selecting tracked shipping at checkout for peace of mind.
4. Original Artworks
Each original artwork is a unique, one-of-a-kind piece.
Due to their individual nature, all sales of original artworks are final and cannot be returned or exchanged.
Please ensure you are satisfied with the details and images provided prior to purchase.
5. Contact
If you believe your item has arrived damaged or if you have any questions regarding your purchase, please contact:
Email: samanthalentini-art@hotmail.com
Website: www.artbysl.com.au
Business name: Samantha Lentini
Location: Victoria, Australia